To attach files to a ticket you can drag and drop files from Windows Explorer or macOS Finder into the box below the text entry field, or click in the box and then select the files in the window that opens. There is a 10MB limit to file attachments. Tip! If you have several files to attach, or any large files, please please zip/compress them before attaching them to your support ticket ( details). If you have problems related to PostgreSQL please attach the relevant PostgreSQL log files.Ĭlick here for information about PostgreSQL log files In some cases a screenshot of the issue will help to explain what the problem is.Ĭlick here for information about screenshots If your problem involves importing hands you should attach the hand history files.Ĭlick here for information about hand history files The most useful files are normally the main log files.Ĭlick here for information about log files Which files you should attach depends on your problem. As well as describing your issue in words, you can attach files to the ticket to illustrate the problem.

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